Garmin suffers major service outage with Connect offline (Update: Coming back)

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Update: July 27 2020 (9AM ET): It looks like Garmin Connect is back online for many users. This means Garmin wearable owners can sync their activities with the service once again.

Garmin Connect is still listed as “limited” access for now via the company’s status page, while the Garmin app is apparently reporting server maintenance too. You might have to wait a little longer if you still can’t get in on the action.

We’ve contacted Garmin regarding the outage but they haven’t come back to us yet. Nevertheless, here’s hoping that this is the last time Garmin wearable owners experience an issue like this.


Original article: July 23 2020 (3:58PM ET): Having trouble getting your Garmin watch to sync with Garmin Connect? You’re not alone.

Early Thursday morning, Garmin experienced a major outage across its services, which is affecting the Garmin Connect mobile apps, website, and Garmin.com. The outage is also affecting Garmin’s call centers, meaning the company is unable to receive calls, emails, and online chats.

The company initially stated its servers were down for maintenance, though it soon followed up that comment with a more widespread service outage warning on Twitter.

What’s causing Garmin Connect to be offline? ZDNet reports, citing unnamed Garmin employees’ social feeds, the outage could be caused by a ransomware attack called WastedLocker. Neither ZDNet nor Android Authority can verify this information. We have reached out to Garmin for clarification.

IThome recently posted a supposedly leaked memo shared by Garmin’s IT staff to its Taiwan factories announcing scheduled maintenance from Friday, July 24 through Saturday, July 25. Thus, we can assume Garmin Connect will be down through the end of the week.

What can you do in the meantime? Stay calm! Most Garmin devices offer gigabytes worth of storage for past activities. Those will all likely sync without issue once Garmin Connect is up and running again. If you need your activities uploaded to the cloud ASAP, try connecting your Garmin device to your computer, download the .fit file, and upload manually to another service. Strava makes this process pretty seamless.

We’ll keep an eye on Garmin’s Connect status website for any updates in the next day or so, and we’ll update you if we hear back from Garmin on the matter.

Next: Fitbit vs Garmin: Which ecosystem is right for you?





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