AMD has confirmed it’s investigating USB connectivity points plaguing customers of Ryzen-powered PCs and laptops.
Plenty of AMD Ryzen customers have been taken to Reddit in latest weeks to vent about intermittent USB connectivity issues on their gadgets.
The continued situation has result in keyboard connection drops, points with VR headsets such because the Oculus Rift and HTC Vive, and connection points with exterior storage gadgets and USB-connected coolers, in accordance with the complaints.
The USB issues appear to be restricted to Ryzen 3000 and 5000 collection CPUs in 500-series motherboards, specifically the AMD X570 and B550. Nevertheless, a list of affected systems compiled by Redditors means that the difficulty is usually occurring in programs with new Nvidia RTX GPUs.
Whereas the precise root of the issue stays unclear, AMD has acknowledge the USB connectivity situation in an announcement posted to Reddit.
“AMD is conscious of experiences {that a} small variety of customers are experiencing intermittent USB connectivity points reported on 500 Sequence chipsets,” the corporate stated.
“Now we have been analyzing the basis trigger and at the moment, we wish to request the neighborhood’s help with a small number of further {hardware} configurations. Over the subsequent few days, some customers could also be contacted immediately by an AMD consultant through Reddit’s PM system with a request for extra data.”
Based on the publish, AMD may very well be in contact with these affected to request particulars together with {hardware} configurations, particular logs, and steps to breed the difficulty.
“We’ll present an replace when now we have extra particulars to share. Prospects dealing with points are all the time inspired to boost an On-line Service Request with AMD buyer help; this permits us to search out correlations and examine notes throughout help claims,” the publish continues.
Till AMD will get to the underside of the difficulty, a handful of Redditors have give you some workarounds. One doable quick-fix being touted is to alter the motherboards’ settings from PCIe 4.0 to PCI 3.0, which some customers declare has diminished the frequency of dropouts – although hasn’t eradicated them fully.
Some customers are additionally reporting the difficulty to be totally on USB 2.0 ports, and a few have had success by switching gadgets to USB 3.1 ports.
